Wipro Industry Innovation Experience for Retail
Unleash the Power of Data, AI and Microsoft Cloud
Deliver differentiated experiences while powering agile, hyper-efficient retail and supply chain operations.
Retail. Reimagined.
In today’s complicated retail landscape, the Wipro Industry Innovation Experience for Retail, built on the Microsoft Cloud, reimagines what commerce is today and what it can become.
Welcome to the Silicon Valley Innovation Center
Our 35,000-square-foot research and development center in Mountain View, California, features a rapid prototyping lab that swiftly brings cutting-edge concepts to reality. The center specializes in AI, machine learning, mixed reality, IoT, and the cloud. It also offers adaptive and collaborative workspaces.
The solutions
Wipro delivers value and boosts customer confidence by leveraging the powerful, trusted Microsoft Cloud. Our digital solutions are mapped to the customer journey to help you work smarter, grow your business, and build stronger customer relationships at a time when that matters more than ever.
Wipro Intelligent Contact Center
Transforming a contact center into a value center through analytics
Contact centers face the challenge of keeping operational services flexible while adapting to evolving customer needs. To maximize customer satisfaction and operational efficiency, these centers need a generative AI advantage. Wipro Intelligent Contact Center, built on the Microsoft Cloud, helps transform conventional contact centers into insightful, strategic centers. With AI-powered insights, this solution provides predictive analytics and actionable recommendations to drive tangible business outcomes. It utilizes the Microsoft Retail industry data model, drawing from industry best practices to accelerate time-to-market.
iShelf Insights
Reimagining visual merchandising and store operations with AI
Manual planogram compliance can be tedious and prone to error. With Wipro iShelf Insights, Gen AI-powered Virtual Buddies allow retail associates to generate creative visual merchandise concepts, access on-demand compliance reports, capture photos and detect items that are incorrectly placed or missing — all seamlessly integrated with the Microsoft Cloud.
Unified Customer Intelligence
A single source of truth for AI-powered insights
When customer data is siloed, it’s difficult to get accurate, complete insights. Wipro’s Unified Customer Intelligence provides unified customer views by combining data from various touchpoints, while using AI and machine learning to uncover patterns, predicting customer behaviors, and driving large-scale omni-channel personalization. Gen AI-powered Virtual Shopping Assistants allow consumers to explore social trends, receive personalized recommendations, get exclusive offers, access curated outfit ensembles, recipe suggestions, home designs, and much more.
Smart-Track
Real-time supply chain visibility
With a strained global supply chain, industry leaders are under pressure to protect the quality and integrity of their products—with their brand reputation and revenue on the line. Wipro Smart-Track, built on the Microsoft Cloud, enables high visibility during end-to-end transportation to help transform supply chain security and reduce cold chain waste.
Endless Aisle
The “buy anywhere, fulfill anywhere” solution
When items are out of stock in stores, you risk losing business. Wipro Endless Aisle gives shoppers access to your complete inventory across stores, warehouses, and products in transit, as well as across your partners and suppliers. It also allows consumers to choose the most convenient shipping option—whether that’s in-store pickup or home delivery.
Edgile + Wipro: CyberSecurity by CyberSecurists
Modernize with holistic cybersecurity defense and risk management
The Retail and Consumer Goods industries are experiencing rapid transformation driven by evolving consumer behavior and technological advancements. As the volume of data continues to grow, harnessing the power of AI is crucial for staying competitive. However, ensuring data security and integrity is paramount, especially with the growing sophistication of cyber threats. Edgile, a Wipro company, offers comprehensive enterprise security services tailored to safeguard your ecosystem and streamline security costs and operations. With initial engagements completed in as few as eight weeks, we lay the foundation for a secure and modernized retail environment.
Let’s innovate together
With the tools and knowledge to inspire what’s next, we’re ready to work with you to customize new solutions and empower your business to thrive.